Reference

Your Data Rights on csgoroll

Your privacy is a direct part of how we run csgoroll — every piece of data you share, from identity verification to your PayPal account details, is handled with clear rules and your rights at the center.

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csgoroll Your Data Rights on csgoroll
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Getting a privacy question answered doesn't require opening a ticket and waiting days. We keep three contact paths available — each suited to a different type of request, whether you need a quick clarification about what data we collect or you want to formally submit a data access or deletion request. If you're in Chicago or anywhere else in an eligible US state, live chat is the fastest route, and our team can escalate to a data handling specialist when needed.

Team online

Live Chat

Start a chat session from any page in the lobby or on the mobile app — our support team can log your privacy request and escalate it directly to the right specialist.

Support Email

Send your data access or correction request to our support address and include the email tied to your account so we can locate your record quickly.

Account Settings

Some data preferences — including cookie settings, marketing email opt-outs, and session tracking — can be managed directly from your account settings on desktop or through the mobile app.

DATA SECURITY PRACTICES

Account Data Security Practices

Data protection at csgoroll is built around practical layers, not just a policy statement. Your identity documents and payment method connections — whether that's a PayPal account link, a Venmo handle, or your Play+ card registration — are encrypted before they reach our database. Session management is designed to limit exposure: if you step away from your phone or desktop without logging out, your session will expire automatically and require fresh credentials to re-enter the account.

Encryption at Rest All personal data — including payment account links to PayPal, Venmo, and Play+ — is encrypted in storage so that database access alone cannot expose your details.
Session Security Account sessions time out automatically after a period of inactivity. Re-authentication is required any time you return, whether you're on a desktop or logging in via mobile.
Data Retention Windows We keep your data for as long as your account is active and for any legally required period afterward. When that window closes, data is deleted from active systems.
Your Access Rights You can request a full copy of the data we hold, ask for corrections, or initiate a deletion request by contacting us through live chat or the support email address on your account.

Common Privacy Policy Questions

These are the questions we hear most often about how your data is handled, who has access to it, and what your rights are as an account holder. Whether you want to know what we collect from your PayPal transaction, how cookie data works on mobile, or what steps to take to get a full data export, the answers below cover the practical details. If something isn't addressed here, live chat puts you in touch with a support agent directly.

We collect your name, address, date of birth, and a government-issued ID for identity verification. Payment details — including your PayPal account email or Play+ card number — are also recorded when you make a deposit or withdrawal.

We share data only with processors we need to run the platform — payment processors for PayPal and Venmo transactions, ID verification vendors, and fraud-prevention services. We do not sell your data to marketers.

Open a live chat session or email support with the address on your account. We'll gather the data we hold and send it within the timeframe required by applicable law.

Yes. You can submit a deletion request through live chat or email. We will remove your data from active systems, though some records may be retained temporarily where required by state regulations or legal obligations.

Cookies track your session, wallet preferences, and general browsing behavior on the site. On mobile, similar tracking runs through the app. You can manage cookie permissions through your browser settings or your device's app permissions.

Reach out through live chat so we can escalate your concern internally. If our response doesn't resolve it, you may have the right to contact your state's relevant authority depending on where you're located.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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